In payments
The expected result and actual activity still differ after timing, fees, reserves, refunds, chargebacks, adjustments, and grouping have been reviewed.
In reconciliation
Exceptions identify the smaller set of records that still require judgment or investigation instead of requiring finance to review every item equally.
Matched
The statement activity and bank activity agree.
Offset
A difference exists, but related activity explains it. A reserve hold, processing fee, chargeback, refund, or adjustment might account for the gap.
Exception
A difference remains without a confirmed explanation. This is where finance review is required.
Example
The $25 remains an Exception until its source is identified.
Related terms
Updated
September 22, 2026
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